About our services and costs
1. The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. This document has been designed by the FCA to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered and how you will pay for it.
2. Whose products do we offer?
3. Which service will we provide you with?
|We will advise and make a recommendation for you after we have assessed your needs for buildings and contents, income protection, and life assurance.|
|You will not receive advice or a recommendation from us for buildings and contents, income protection, and life assurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.|
|We will advise and make a recommendation for you after we have assessed your needs.|
|We are providing an Execution-Only service and you will not receive a recommendation from us.|
4. What will you have to pay us for our services?
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.
|No fee – We will be paid by commission from the lender.|
|A fee of £99.00 payable on application and in the event of requiring more specialist advice such as Buy to Let or bad credit advice then an additional broker fee of £495.00 is payable on successful completion of the mortgage. We will also be paid commission by the lender.|
You will receive a key facts illustration when considering a particular mortgage which will tell you about any fees relating to it.
Refund of fees
If we charge you a fee, and your mortgage does not go ahead, you will receive:
|A full refund.|
|The £495 specialist advice completion fee is not payable if the mortgage does not complete.|
5. Who regulates us?
Mosaic Mortgage Management Limited, 32 High Street, Greens Norton, Towcester, NN12 8BA is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 300398.
Our permitted business is advising on and arranging mortgages and non-investment insurance business. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.
Please note that Buy to Let mortgages are not usually regulated by the FCA.
6. What to do if you have a complaint?
If you wish to register a complaint, please contact us:
|…in writing||Mosaic Mortgage Management Limited, Complaints Department, 32 High Street,Greens Norton, Towcester, NN12 8BA|
|…by phone||01604 330240|
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.
Mortgage advising and arranging is covered up to a maximum limit of £50,000.
Further information about compensation scheme arrangements is available from the FSCS.
Should you wish to retain a PDF version of our Terms of Business for your reference you can download it here.